SIZING INFORMATION

We promise to make your experience buying from us as pleasant as possible. We treat our customers the way we would like to be treated and only sell quality items that we would buy for ourselves. We believe that good communication is the key to successful transactions and always email our customers to confirm payment was received, most items are shipped same day.

Q: What is the status of my order?

A: Your order status will be available 48 hours after your order has been placed. Tracking information will be e-mailed to the address provided on your order. If we have any questions regarding your order, we will email you..

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong? 

A: Please double check the credit card number and expiration date on your card. Please make sure that the shipping and billing information is correct. If you are having any further difficulties please contact us

Q: I wear a 44R jacket, and 34" waist pants. I looked at your store, and noticed all your 44R jackets come with 38" pants waist. Can I have 44R jacket with 34" waist pants?

A: No, currently we could not sell jackets and pants separate. All the suits in this store come with a fixed jacket pants drop. Size 36 to 46 jacket come with 6" drop (e.g. jacket 42, pants waist 36"); Size 48 jacket comes with 5" drop (e.g. jacket 48, pants 43"); Size 50 to 54 come with 4" drop (e.g. jacket 52, pants 48". In most cases you can have them altered by a tailor to your exact size.

Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?

A: Yes. Returns are allowed within 15 days of receipt of purchase. You must notify us at dappersuitsinfo@gmail.com and receive an RMA#. When returning, please include the original packing slip and include a note that you would like to return it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. Depending on the reason for the return, a restocking fee may be applied. The suit must be in its original condition with tags attached. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).

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RMA Information Request

Phone number: (626) 765-1592

Email: dappersuitsinfo@gmail.com

Dapper Suits Returns:

5035 Lindley Ave. Tarzana, CA 91356

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Once your refund has been processed, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

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If you receive a damaged, defective or incorrect item, please report within 7 days of delivery. Please email us at info@dappersuits.net with your order number, a picture and details of your issue(s). Once we receive your request, we will contact you and resolve the issue as soon as possible.

Q: Can I exchange for a different size or item if it doesn't fit or if I do not like it?

A: Yes. As described in the return question above, the suit must be in its original condition with tags attached and a $25 check/money order/credit card authorization (for return shipping, processing, and handling). You must notify DAPPERSUITS and return the suit within 15 days after you receive the item. When you return the package, please include the original packing slip and a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the DAPPERSUITS is not responsible for any missing or damaged packages, so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the buyer will pay his own shipping charge to send the item back to the seller; the seller will send the replacement by UPS ground.

Q. WHAT IS YOUR 100% Money Back Guarantee:

A: We want your online shopping experience to be RISK FREE. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 15 days for a  refund, less shipping and handling costs. Please email our customer service department at dappersuitsinfo@gmail.com for a return authorization number prior to shipping the item back.

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• With our hassle-free return, we want your online shopping experience to be risk free.
   

• Typical delivery time for domestic orders shipped to a United States address is 1-7 business days.
   

• We believe that if we give our customers a great shopping experience, then our business will eventually grow on its own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
   

• All of our merchandise is always first quality, 100% authentic and brand new. We do not offer factory irregulars or second-hand goods.
   

• If you are not 100% satisfied with the quality, fit or fabric your can return it for a  refund!!!!